At Veterans Care Center of Oregon (VCCO), we are passionate about honoring the heroes who have served our country. From our beautiful, well-appointed facilities in The Dalles and Lebanon, we provide exemplary housing and health-related services to veterans and their families. Our dedicated staff is committed to delivering compassionate care that puts veterans first, ensuring every resident feels valued and supported.
VCCO’s mission is to serve those who have served by providing a welcoming community where veterans can thrive. With every interaction, we strive to make a meaningful difference in the lives of veterans through honor, respect, and exceptional care.
Awards and Recognition
AHCA Gold Quality Award
In 2014, Oregon Veterans’ Home – The Dalles became the first state veterans’ home in the nation to receive the American Health Care Association (AHCA) Gold Quality Award. This prestigious recognition honors organizations that demonstrate exceptional performance in leadership, strategic planning, and resident-centered care.
Malcolm Baldrige National Quality Award Criteria
The AHCA Gold Quality Award is modeled after the nationally recognized Malcolm Baldrige National Quality Award framework, which evaluates excellence in organizational performance and quality improvement. Receiving recognition based on these standards reflects Oregon Veterans’ Home – The Dalles’ commitment to delivering high-quality care and continuous operational excellence.
Pinnacle Customer Experience Award
The Oregon Veterans’ Homes in The Dalles and Lebanon received the Pinnacle Customer Experience Award in recognition of outstanding resident and family satisfaction. This national honor reflects VCCO’s commitment to delivering compassionate care, meaningful communication, and a high-quality experience for the veterans and families they serve.
History of the Veterans Care Centers of Oregon
At Veterans Care Centers of Oregon, we are proud to have served Oregon’s veterans for over two decades. Founded in 2003, VCCO began with a mission to partner with the Oregon Department of Veterans’ Affairs (ODVA) to operate the Oregon Veterans’ Home (OVH) in The Dalles. Over the years, our role expanded to embrace new opportunities, including the addition of a second veterans’ home in Lebanon, Oregon.
Through every chapter of our journey, our focus has remained on providing compassionate, high-quality care. We are honored to offer veterans a supportive community where they can thrive, connect with others, and receive the recognition they deserve.
VCCO Key Milestones
Operational Structure
The VCCO board is comprised of veterans from various military branches, representatives from veteran’s service organizations, county representatives, healthcare professionals, and former staff of the Oregon Department of Veterans Affairs. All members are volunteers who have dedicated their time to honor those who have served.
VCCO is committed to ensuring that veterans control the operations of the programs through policy and the direction of the board. VCCO believes that the success of this operational model can be seen in the fiscal health of the homes, the client satisfaction, and the recognition for providing quality care that it has received.